Are Kindness and Empathy Still Considered Soft Skills?

Scholars, corporate executives, and established business leaders (HBR experts included) are talking about the value of kindness, empathy, and compassion at work - and it seems, this topic is no longer simply being labeled as a soft skill. Finally! This type of training is now being experienced within a multitude of companies and organizations, firsthand. We see its value and the ways in which it makes a difference. Empathy and understanding increase productivity, company morale, revenue, and overall motivation and cooperation. This increase is based upon and is what can happen by practicing good and kind interpersonal communication.

We are all busy, and so, we often think that communicating quickly is effective. But, is it?

So much can get lost when not interacting mindfully, not conversing, but talking at a colleague, team member, or employee. I love sharing and teaching ways to enhance interpersonal communication, ways to inspire and motivate efficiency and productivity - and most of all, to bring understanding, whether at work or at home. It is a strong value and a practice of mine. And there are various approaches we can all exercise daily. I regularly continue to research new, effective ways of communicating and listening actively, and I regularly share this information with my clients.

How well do you listen in order to accurately understand? How present and focused are you to fully engage in a dialogue rather than just hear and in turn, move on to the next topic or question? Are you able to meet a client, colleague, or employee where they are?

Have you a communication practice that’s authentic to you and one that’s effective? …practice because we never actually ‘arrive’, have it mastered. It is an ongoing practice, and each audience, each person, or group may require from us a particular communication approach to get the message across, inspire action, and bring understanding. We’re all constantly learning, tweaking our approach, and discovering new ways to meet clients, team members, and colleagues where they currently are, and in my case, meet the client where he or she is, whether, within a certain phase of the creative process or at a particular stage of their mission, purpose or project.

Reach out for a complimentary exploratory call.
connie@inspired-resources.com | 203-820-6599

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The Art and Value of Acknowledgment